Administrator

The Administrator will provide a friendly and efficient service in response to Innovate UK Business Connect enquiries, whether by phone, e-mail or face-to-face, and ensure the day-to-day running of our London office. This Administrator position contributes to and supports the organisational objectives of Innovate UK Business Connect by coordinating Directorate’s functional activities, including meetings and travel. You will work collaboratively across multiple sectors and teams to deliver excellent administrative support across the organisation.

This role is based in our office in the Business Design Centre in Islington from Monday to Friday (37.5 hours per week).

Roles & Responsibilities

General Administration

• Diary management and general administration support
• Coordinate, manage and record team meetings
• Support other team members where necessary, e.g. booking travel
• Organise team cross-company meetings as required
• Develop and maintain relationships across Innovate UK Business Connect and external stakeholders
• Work with internal stakeholders and third-party suppliers maintaining health and safety training, audits and compliance
• Contribute to continual improvement of the functional activities
• Assist wider Business Support Team when extra admin resource required
• Provide holiday or sick cover for other Administrators

Office Administration

• Meet and greet visitors to the London office and direct them to their host/meeting room
• Handle telephone, email enquiries, and online enquiries, provide information about company services where necessary, log enquiry details on CRM, transfer to relevant colleagues and ensure effective follow up
• Update business contacts on CRM
• Maintain key statistics on the number and nature of enquiries and response rates
• Manage meeting room bookings, requiring interaction with both internal and external executives and assistants, stakeholders and clients to coordinate a variety of meetings
• Ensure a/v equipment in meeting rooms is in working order and troubleshoot any requests for help
• Facilitate office mailing, couriers and order receiving
• Manage supply ordering, stocking and purchase requests relating to office supplies
• Manage inventory of company equipment held in the office
• Day to day upkeep and tidiness of the office environment
• Contribute to Innovate UK Business Connect’s Health and Safety policies and procedures

Experience & Skills

Essential Experience

• Strong administrative experience supporting a matrixed business environment

Desirable Experience

• Understanding/awareness of data protection
• Experience in coordinating Health & Safety function in remote organisation

Skills

• Extensive IT Skills (Microsoft Office)
• Ability to manage multiple priorities across different teams in parallel
• Strong communication skills
• Strong interpersonal skills and the ability to communicate confidently and build effective relationships with staff at all levels
• Team player with good relationship building and influencing skills; enjoys working in a collaborative manner in an open, honest, and diverse environment
• Excellent attention to detail
• Ability to work off your own initiative
• Strong organisational and planning skills
• Determined, positive and enthusiastic
• Flexible, reliable, adaptable and trustworthy

Benefits & how to apply

• This is a Grade 7 role with a salary of £25,397 to £30,000 pa
• 28 days annual leave plus 10.5 bank and public holidays
• Enhanced Pension Plan
• Life Assurance
• Employee Assistance Programme
• Cycle to Work Scheme
• Wider Wallet employee benefits high street discounts scheme
• Opportunities for continuous professional development as part of our Talent & Development Programme

This advert will close on Thursday 2nd April.

First stage interviews will be held online w/c 13th April.

Second stage interviews will be held online w/c 20th April.

Please apply by submitting a tailored cover letter outlining your suitability with specifics relating to the requirements of the role, and your CV outlining your experience.

Applicants must have the existing and ongoing right to work in the UK without restrictions as sponsorship for visas is not provided. Unfortunately, owing to the high number of applications received, we can only provide feedback to applicants selected for interview.

Should you wish to discuss this opportunity further, please contact the Recruitment Team by email at recruitment@iukbc.org.uk.

Innovate UK Business Connect strives to be a diverse and inclusive place where we can all be ourselves. We welcome everyone to apply, especially those individuals who are underrepresented in the industry: people of colour, LGBTQ+ community, women, disabled people, people of any age or family status. We know that diversity makes us stronger and we strive to create a working environment that is inclusive, and ensures everyone can be heard and valued for their contributions.

We do not discriminate on the basis of race, nationality, ethnic origin, religion or belief, sexual orientation, age, citizenship, marital or family status, disability, sex, gender identity or expression, or any other legally protected status. We are committed to removing barriers for individuals with conditions, illnesses or disabilities and we will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process, and in their future role.

If you would like to request any reasonable adjustment, for any part of the recruitment process (including application), please let us know by emailing recruitment@iukbc.org.uk.

About Innovate UK Business Connect

We connect ideas, people, and communities to drive innovation that changes lives.

Innovation is complex. The journey from idea to market is not straightforward and requires a diverse range of know-how, investment, market knowledge and research. Innovate UK Business Connect exists to connect innovators with new partners and new opportunities beyond their existing thinking – accelerating ambitious ideas into real-world solutions.

The future holds both challenges and opportunities. We are passionate about working with innovative businesses to overcome these challenges and shape the opportunities and solutions that follow.

Our vision is to create a network of innovators so powerful its ideas will change the world.

While business is at the heart of our work, our diverse connections span government, funders, research and the third sector. This unrivalled overview and connectivity enable us to be a trusted guide through a complex global landscape of research, development, and innovation.