Citizen engagement on Net Zero: Local Authority self-assessment questionnaire

A framework for local authorities

Local authorities across the UK are leading the transition to net zero in ways that are increasingly shaped by the lived experiences and concerns of their communities. While many councils aspire to meaningful citizen engagement, they don’t always know how and where to embed it in current practice, or what good could look like.

The document presents a clear framework that helps councils understand where they stand today, where their gaps are, and how they can strengthen engagement to deliver greater local impact. The framework distils best practice into a simple, navigable set of diagnostic questions.

It is organised across five core pillars:

1. Context and strategy
2. Clarity of purpose & scope
3. Responsiveness, accountability, and commitment to act
4. Transparency, equity, and inclusion
5. Adequate time and resources to engage

The tool invites local authorities to reflect honestly on both strengths and gaps, consider whether engagement goals are clear and measurable, reflect on whether underrepresented communities are included, and ask whether the right feedback loops are in place.
Its value lies not only in the assessment itself, but also in the cross-departmental conversations it prompts to ensure there is alignment between climate ambitions and citizen priorities. It creates space to focus on how engagement can accelerate adoption, reduce friction, build trust, and help residents feel the benefits of innovation such as warmer homes, lower bills, safer streets and cleaner air.

By using this tool to improve the way citizen perspectives are embedded in decision-making, councils will strengthen the legitimacy and sustainability of their net zero plans, and increase confidence in their leadership.

Key takeaways

• The questionnaire helps local authorities reveal the strengths and gaps in their citizen engagement and set new goals.
• By asking the right questions about their current citizen engagement, teams across local authorities can ensure that the needs of local residents are used to design net zero strategies.
• Inclusive engagement requires sufficient resourcing, trusted facilitation, and deliberate efforts to reach communities often left out of climate conversations.